Interface design for a claims workflow
This project focused on the interface of a claims management CRM for a UK context. The starting point was a complex business workflow that needed a clear screen structure and a more understandable user experience.
The design focus
The original brief describes an interface designed from scratch, with attention to how people navigate claims-related work. This entry concerns the interface design; it does not claim delivery of the underlying CRM backend or a measured improvement in processing time.
Designing before development
For a business system, a useful design brief identifies the people using the software, the information they need and the decisions they make. Those requirements guide the interface and should be agreed before a full application build is scoped.
See our UI/UX and product design service for flows, wireframes, prototypes and developer handoff.